Refund policy

REFUND & RETURN POLICY

At LozoCare, we are committed to ensuring your satisfaction with every purchase.

Eligibility for Refunds We accept refund requests within 30 days of delivery for the following reasons:

• Item arrived damaged or defective
• Wrong item was delivered
• Item never arrived

We do not offer refunds for:

• Change of mind
• Incorrect size ordered by customer
• Minor color differences due to screen display

How to Request a Refund Email us at edwinity48@gmail.com with:

• Your order number
• Clear photos of the damaged/incorrect item
• Brief description of the issue

We will respond within 2-3 business days.

Refund Process Once approved, refunds are processed back to your original payment method within 5-7 business days.

Return Shipping  If a return is required in special cases, return shipping costs are the customer's responsibility.

Non-Returnable Items For hygiene and safety reasons, certain fitness and wellness products cannot be returned once opened.